💌 Returns

We offer a 60-day return window from delivery.

As long as the piece is:

  • Unworn
  • In original condition
  • In original packaging

You have two options when returning an item within the 60-day return or exchange window:

  1. → Exchange (Recommended) | Swap for a different version or size of the same item - no shipping charge.
  2. → Refund | Back to original payment method within 7 business days after approval. Shipping costs are non-refundable.

Email our team to initiate an exchange, return or refund at support@veitajewelry.com.

🚫 What can’t be returned

  • Sale / Last Chance pieces
  • Final Sale items
  • Free gifts / promos
  • Mystery pieces
  • Bundles
  • Gift cards

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📦 Shipping it back

  • Customers are responsible for return shipping unless the item was incorrect or arrived damaged
  • We recommend using a trackable shipping method
  • VEITA is not responsible for items lost, stolen, or damaged in transit

Return Address:

VEITA Jewelry Returns
1645 Main Street, Suite D #69
Buda, TX 78610

Please allow up to 7 business days for processing once received.

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Restocking Fee

Returns of 4 or more items will incur a $14.99 restocking fee, deducted from your refund or store credit.

  • Product Guarantee

    We stand behind our pieces with a 6-month manufacturing guarantee.

    Covered:

    • Broken clasp on arrival
    • Chain issues
    • Missing stones from setting
    • Plating defects at delivery
    • Tarnish on pieces labeled tarnish-resistant

    Not covered:

    • Normal wear over time
    • Water or chemical damage
    • Improper storage
    • Natural variations in gold tone

    For questions and support - email our team support@veitajewelry.com.

  • Order Guarantee

    ✨ If WE mess up… we fix it fast

    Wrong item in your order? We’ve got it. No stress. No weird hoops.

    • We ship the correct item within 2 business days
    • We send a prepaid return label

    For questions and support - email our team support@veitajewelry.com.

  • Product Guarantee

    We stand behind our pieces with a 6-month manufacturing guarantee.

    Covered:

    • Broken clasp on arrival
    • Chain issues
    • Missing stones from setting
    • Plating defects at delivery
    • Tarnish on pieces labeled tarnish-resistant

    Not covered:

    • Normal wear over time
    • Water or chemical damage
    • Improper storage
    • Natural variations in gold tone

    For questions and support - email our team support@veitajewelry.com.

  • Order Guarantee

    ✨ If WE mess up… we fix it fast

    Wrong item in your order? We’ve got it. No stress. No weird hoops.

    • We ship the correct item within 2 business days
    • We send a prepaid return label

    For questions and support - email our team support@veitajewelry.com.

Our founder's philosophy

At VEITA, we believe jewelry should be beautiful, wearable, and made for real life. We intentionally choose materials that balance durability, comfort, and design—so our pieces can be worn often, not saved for special occasions.

xo, Erin